Cross-border B2B ordering terms

1. Seller

Emel.tech – Patryk Czarnota
Sole proprietorship
Altanka 26J
96-500 Altanka, Poland
Polish tax ID: 8371783845
EU VAT number: PL8371783845
REGON: 389201990
Email: patryk@emel.tech

These Terms apply to orders placed by business customers established in EU Member States outside Poland and in Monaco.

2. Business customers only

1. The English ordering channel is available only to customers acting in the course of business.
2. The customer must provide valid company details and an active EU VAT number.
3. Emel.tech may verify the VAT number, business identity, delivery country and tax conditions before accepting the order.
4. We do not currently accept direct orders under these Terms from consumers, UK customers or business customers outside the supported EU Member States and Monaco.

3. Products

1. Product characteristics, technical specifications, available variants and EU B2B order prices are shown on emel.tech.
2. Wallpanel devices include Wallpanel OS based on Android 14/AOSP.
3. Wallpanel OS does not include Google Play or Google Mobile Services.
4. A compatible Home Assistant environment, local network and suitable power supply may be required.
5. The power supply is not included unless expressly stated.
6. Devices support IEEE 802.3af PoE and a compliant 12–24 V DC power source according to the manual.
7. Product images are illustrative, although we aim to represent the real device accurately.

4. Order process

1. Where offered on the product page, standard variants use the EUR cart and checkout. A cart of up to 3 devices can be placed as an online order. A larger cart continues through the same checkout as a non-binding large-order request. Special variants and products without an online purchase option use the individual request form.
2. The customer should specify the model, frame color, quantity, company invoice details, EU VAT number and delivery address. The invoice and delivery addresses may be different.
3. For an online order of up to 3 devices, checkout checks the format of the EU VAT number. For automatically quoted destinations, it presents available delivery services and shows the final EUR amount before submission. For delivery to Cyprus, Malta or Monaco, the same checkout does not present a delivery service, payment method or delivery price; it shows the product value, while delivery and the final EUR total are confirmed in an individual offer. The submitted order receives a reference number and is then reviewed in WooCommerce. Emel.tech verifies the VAT number through VIES and checks the order before accepting it or sending an individual offer. The initial acknowledgement does not contain bank transfer instructions and does not reserve stock.
4. A large-order request does not present a delivery service or payment method. It is registered in EUR and assigned a reference number, but does not reserve stock, request payment, create an invoice, arrange a shipment, conclude a contract or automatically bind Emel.tech. A syntactically valid EU VAT number is required; a temporary VIES outage may leave its verification pending, but the request cannot be accepted until the VAT status is confirmed as active.
5. An individual request form submission is also non-binding and does not itself reserve stock, request payment or conclude a contract. Availability, tax treatment, shipping, price and lead time are confirmed in our reply.
6. For a standard checkout order with delivery and the final EUR amount confirmed in checkout, a contract is formed when Emel.tech sends written order acceptance with bank transfer instructions after successful verification. Stock is allocated as part of that acceptance. For delivery to Cyprus, Malta or Monaco, Emel.tech instead sends an individual offer after pricing delivery; receiving that offer does not conclude a contract. The contract is formed only when the full amount is credited to our account no later than the deadline stated in the offer. The same cleared-payment rule applies to an individual offer issued in response to a large-order checkout request. For an individual request form submission, a contract is formed when Emel.tech sends written confirmation that the order has been accepted for fulfilment. An individually agreed deferred-payment arrangement is confirmed separately in writing and does not use the prepayment-offer flow.
7. We may decline an order or request if availability, legal, tax, payment, shipping or compliance conditions cannot be met.

5. Price and VAT

1. Prices are shown in EUR.
2. Current product prices are:
   • Wallpanel S5: 239 EUR;
   • Wallpanel S8: 256 EUR;
   • Wallpanel S10: 309 EUR.
3. VAT treatment is confirmed before the order is accepted.
4. A 0% VAT intra-EU supply applies only if all statutory requirements are satisfied; for VAT purposes, transactions intended for Monaco are treated as transactions intended for France.
5. If the requirements are not satisfied, we may apply the legally required VAT treatment, request additional documents, refuse the order or propose another sales channel.
6. Shipping cost is additional unless explicitly included in the order acceptance or individual offer.
7. In a large-order request, the displayed product value is an estimate and delivery has not yet been priced. For a standard order delivered to Cyprus, Malta or Monaco, the displayed product value excludes delivery; the delivery price and final total are confirmed in an individual offer.

6. Payment

1. Accepted EU B2B orders are paid by bank transfer. No payment is requested when a non-binding large-order or individual request is submitted.
2. For a standard checkout order with automatically quoted delivery, payment is due within 3 business days after Emel.tech sends the written acceptance and bank transfer instructions, excluding weekends and Polish public holidays, unless agreed otherwise. The acceptance gives the applicable deadline.
3. An individual offer issued for delivery to Cyprus, Malta or Monaco, or in response to a large-order request, remains open until the deadline stated in that offer. The customer accepts it only when the full amount is credited to our account no later than that deadline. Initiating a transfer does not constitute acceptance. Before acceptance, the request and offer do not create a payment obligation. A separately agreed deferred-payment order follows the written terms agreed with that customer instead.
4. We may cancel an unpaid standard order. If the full amount is not credited by an individual-offer deadline, the offer has not been accepted and may be treated as expired.
5. Production or dispatch may begin only after cleared payment, unless deferred payment has been agreed separately in writing.
6. A final electronic invoice is issued according to applicable Polish law and may be delivered as a PDF visualisation.

7. Availability and delivery

1. In-stock products may be dispatched after the contract is formed and payment is credited, unless deferred payment has been agreed separately in writing.
2. Made-to-order variants usually require about 30 calendar days.
3. Special variants require individual confirmation.
4. Shipping is organised through Furgonetka and selected carriers.
5. For standard checkout orders of up to 3 devices to an automatically quoted destination, the customer selects an available courier-to-address service or a parcel locker/pickup point and confirms its EUR cost before placing the order. Pickup availability and price are verified for the selected point and packed order. An automatic service is shown only where its verified declared-value protection limit is at least the complete goods value. Carrier terms, exclusions and claims assessment continue to apply, so this check does not guarantee payment of a future claim. If the goods value exceeds every verified limit for the destination, no under-protected service is offered; the customer may reduce the cart or place separate orders, each of which is packed and dispatched as a separate parcel. The charge uses the full Furgonetka quotation in PLN including Polish VAT, converted at the latest available NBP EUR rate and rounded up to a whole euro. For Cyprus, Malta and Monaco, the same checkout records the order without a provisional delivery service or price; shipping and the final EUR total are confirmed in an individual offer. For large-order and individual requests, no provisional service is selected and shipping is confirmed in writing. The agreed customer charge is not automatically changed by a later carrier price change.
6. If quantity exceeds stock, the full order is normally dispatched when complete unless partial shipment is agreed.
7. Tracking is provided where available.
8. The risk and delivery terms are defined in the written order acceptance or individual offer, as applicable, and in applicable law.

8. Customer duties

The customer must:

• provide accurate company, tax and delivery data;
• ensure that purchase, import and use are lawful in the destination country;
• use qualified personnel for installation where appropriate;
• use a compliant power source;
• follow safety instructions;
• install required updates;
• protect account and Home Assistant data.

9. Returns

1. The customer has no general consumer withdrawal right.
2. A return of a correctly supplied product requires prior written agreement.
3. The customer must not return a product without instructions.
4. Any agreed return cost and conditions are confirmed individually.

10. Defects and liability

1. To the extent permitted by law, statutory warranty for defects is excluded.
2. No separate commercial guarantee is provided unless agreed in writing.
3. This does not exclude liability that cannot legally be excluded, including fraudulent concealment, wilful misconduct or other mandatory liability.
4. The customer must report an issue promptly and provide reasonable evidence and diagnostic cooperation.
5. We may choose a commercially reasonable remedy agreed with the customer.
6. To the extent permitted by law, Emel.tech is not liable for indirect loss, lost profit, lost data, downtime or third-party service failure.
7. To the extent permitted by law, aggregate contractual liability is limited to the value of the affected order.
8. These limitations do not apply where prohibited by mandatory law.

11. Wallpanel OS

1. Wallpanel OS is part of the product.
2. Required updates are provided according to the contract and mandatory law.
3. Additional feature development may continue, but no fixed feature roadmap is guaranteed.
4. Third-party apps and user modifications may affect reliability.
5. Emel.tech is not responsible for issues caused solely by unsupported modification, incompatible software, incorrect wiring or power, unauthorised repair or failure to install a required update.

12. Intellectual property

Wallpanel OS, documentation, website materials, trademarks and original software components remain protected by applicable intellectual property rights. Purchase of a device does not transfer those rights beyond the licence and rights necessary to use the product.

13. Personal data

Personal data is processed according to the English Privacy Policy published on emel.tech.

14. Governing law and disputes

1. Polish law governs the contract, unless the written order acceptance, individual offer or separately agreed written terms state otherwise.
2. The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent legally effective.
3. B2B disputes are subject to the courts competent for the registered office of Emel.tech, unless mandatory law or an individual agreement provides otherwise.

15. Final provisions

1. The written order acceptance, individual offer or separately agreed written terms may supplement or modify these Terms.
2. If those individual written terms conflict with these Terms, the individual written terms prevail for that order.
3. Invalidity of one clause does not affect the remaining clauses.
4. The current version is published on emel.tech.