Shipping and payment

EU B2B ordering model

Emel.tech serves businesses in supported EU Member States outside Poland, as well as Monaco. Where an “Add to cart” button is available, standard variants use the EUR cart and checkout. A cart of up to 3 devices can be placed as an online order. A larger cart continues through the same checkout as a non-binding large-order request. Special variants and products without an online purchase option use the secure individual request form.

A large-order checkout request and an individual request form submission are both non-binding, but they follow different confirmation paths. After verifying a large-order checkout request, we may send an individual offer; a contract is formed only when the full amount is credited to our account no later than the deadline stated in that offer. For an individual request form, a contract is formed when Emel.tech sends written confirmation that the order has been accepted for fulfilment. A standard checkout order normally confirms delivery and the final EUR total before submission, then becomes binding when Emel.tech sends its written acceptance. For delivery to Cyprus, Malta or Monaco, the same checkout records the order without an automatic delivery quote; delivery and the final total are confirmed in an individual offer, which is accepted only when the full amount is credited by its deadline. A separately agreed deferred-payment order follows its individual written terms instead.

Seller and manufacturer:

Emel.tech – Patryk Czarnota
Altanka 26J
96-500 Altanka, Poland
EU VAT number: PL8371783845
REGON: 389201990
Email: patryk@emel.tech

How to order

Online checkout

Where available, use “Add to cart” on a product page. Enter the company invoice details, EU VAT number and delivery address. You can provide a different delivery address and recipient without changing the invoice details.

For a cart of up to 3 devices in total, including mixed models, select an available delivery service and confirm the final EUR total where an automatic quote is available. For collection, choose a parcel locker or pickup point on the map; the selected point’s address becomes the delivery destination, while your company invoice address stays unchanged.

For delivery to Cyprus, Malta or Monaco, complete the same checkout. No delivery service, payment method or delivery price is selected at this stage. Checkout shows the product value and states that delivery is not included. We confirm delivery availability, its cost and the final EUR total in an individual offer. Receiving the offer does not conclude a contract; this does not require a separate request form.

Checkout validates the format of the EU VAT number, then records the order for review. Emel.tech verifies the number through VIES before accepting the order or sending an individual offer. A temporary VIES outage therefore does not require the customer to submit the same order again. Monaco customers use an FR VAT number and select Monaco as the country.

After successful submission, the acknowledgement shows the order reference and explains that verification is pending. It does not show bank transfer instructions or a payment deadline, and stock is not yet reserved. After the VAT number, order data and availability have been verified, Emel.tech sends either written order acceptance or, for Cyprus, Malta and Monaco, an individual offer with the bank transfer instructions and applicable deadline. Stock is allocated at this stage. No card or online payment is taken at checkout.

Large-order request

When the cart contains more than 3 devices, continue through the same checkout and complete the same company, invoice and delivery details. Delivery services and payment methods are not offered at this stage. The interface describes this as an order for confirmation. Selecting “Submit order for confirmation” does not accept the order for fulfilment, conclude a contract or create a payment obligation.

Submitting the request creates a reference in our order-management system but does not reserve stock, request payment, create an invoice or arrange a Furgonetka shipment. The EU VAT number is still required. A temporary VIES outage does not discard the request, but we cannot accept it for fulfilment until the VAT status and other intra-Community supply requirements have been confirmed. We will reply with availability, packing, the final product and delivery price, lead time and payment instructions.

Individual request for special variants

Use the individual request form for special variants or where online checkout is not offered.

Include:

• product model;
• frame color;
• quantity;
• company legal name;
• active EU VAT number;
• company invoice address and delivery address, which may be different;
• contact person and phone number;
• any additional requirements.

We will confirm:

• product availability;
• estimated fulfilment time;
• VAT treatment;
• shipping method and cost;
• final order value;
• bank transfer details.

After an individual request form is submitted, the website displays a reference number. No stock is reserved, no payment is requested and no sales contract is concluded at this stage. The sales contract is formed when Emel.tech sends a written confirmation that the order has been accepted for fulfilment.

Prices and VAT

English product pages show EU B2B order prices in EUR:

• Wallpanel S5 — 239 EUR;
• Wallpanel S8 — 256 EUR;
• Wallpanel S10 — 309 EUR.

The prices are intended for supported cross-border B2B orders. VAT status is checked after a standard online order is recorded and before it is accepted, or during individual request processing.

A 0% VAT intra-EU supply may be applied only where all legal requirements are met, including a valid active EU VAT number and delivery from Poland to another EU Member State. For VAT purposes, deliveries to Monaco are treated as deliveries to France. If the conditions are not met, we may decline the direct order, adjust the tax treatment or suggest a local reseller where available.

Payment

Accepted EU B2B orders are paid by traditional bank transfer.

For a standard checkout order with automatically quoted delivery, the initial acknowledgement contains the order reference but no payment details. After successful VAT and order verification, the written acceptance contains the final EUR total, shipping cost, beneficiary, IBAN, BIC/SWIFT and the order number to use as the payment reference. Payment is due within 3 business days from that acceptance, excluding weekends and Polish public holidays, unless agreed otherwise. For delivery to Cyprus, Malta or Monaco, and for a large-order checkout request, we provide payment instructions and an acceptance deadline in an individual offer after verification. The offer is accepted only when the full amount is credited to our account no later than that deadline; initiating a transfer does not constitute acceptance. Before then, the request and offer do not create a payment obligation. A separately agreed deferred-payment order follows the written payment terms agreed with that customer. For an individual request form, payment instructions are included in the written order acceptance. Where appropriate, we also issue a pro forma invoice.

An accepted standard order may be cancelled if payment is not received by its deadline. An individual offer that is not accepted through cleared payment by its deadline expires or may be treated as expired.

A final electronic invoice is issued in accordance with applicable Polish tax rules and sent by email as a PDF visualisation where appropriate.

Shipping area

Direct B2B shipping currently covers supported EU Member States other than Poland, as well as Monaco. Territories outside the EU VAT area are not supported by the online checkout. Available delivery services depend on the exact address and parcel.

We do not currently ship directly to:

• the United Kingdom;
• countries outside the European Union other than Monaco.

Shipping methods and cost

Shipping is organised through Furgonetka and selected carriers.

The method and cost depend on:

• destination;
• number of devices;
• parcel size and weight;
• carrier availability;
• whether the order is fulfilled from stock or made to order.

The shipping price is confirmed before written order acceptance or in the individual offer, depending on the applicable ordering path.

For a standard online order of up to 3 devices to an automatically quoted destination, available courier-to-address and pickup services are quoted through Furgonetka for the actual delivery destination and packed order. Pickup prices are calculated after selecting a point. Availability depends on the country, carrier, selected point and parcel limits; not every point shown on the map can accept every packed order. Checkout shows a service only where its verified declared-value protection limit is at least the complete goods value. Carrier terms, exclusions and claims assessment still apply; this eligibility check is not a guarantee that a future claim will be paid. The customer price is the full carrier quotation including Polish VAT in PLN, divided by the latest available NBP EUR exchange rate, then rounded up to the next whole euro. There is no additional fixed handling fee. This is the calculation of our delivery charge, not a separate Polish VAT charge on the customer’s invoice.

For Cyprus, Malta and Monaco, checkout does not present or save a carrier service or delivery price. We verify the available service and include delivery and the final EUR total in the individual offer sent after submission. The offer is accepted only after the full amount is credited by its deadline, unless deferred payment was agreed separately in writing.

Where an automatic quote is available, the selected service, any pickup point and the final EUR delivery charge are saved with the order. A subsequent carrier price change does not automatically change the amount agreed with the customer. If no service is available for the selected point, choose another point or courier delivery. If the goods value exceeds every verified protection limit for the destination, no under-protected service is offered. Reduce the cart or place separate orders; each separate order is packed and dispatched as a separate parcel and cannot be combined under one shipment label. You may also contact us before ordering.

For a large-order request, checkout does not present or save a provisional carrier service or delivery price. Packing and delivery are confirmed in the individual offer sent after the request has been reviewed.

Fulfilment time

• In-stock variants may be prepared for dispatch after the contract is formed and payment is credited, unless deferred payment has been agreed separately in writing.
• Made-to-order variants usually require approximately 30 calendar days.
• Special variants, including Wallpanel S5 silver, Wallpanel S8 silver and Wallpanel S10 rose gold, require individual confirmation, depend on collecting demand for a larger production batch and are not handled as standard 30-day made-to-order variants.

The carrier’s transit time is additional to the product fulfilment time.

If the requested quantity exceeds local stock, the order is normally dispatched once the full quantity is ready. Partial shipment and any additional shipping cost may be agreed individually.

Tracking

Tracking information is sent by email when provided by the carrier.

Shipment protection remains subject to the selected carrier’s terms, limits, exclusions, evidence requirements and claims assessment.

Questions

Use the contact form.