Returns and complaints

Scope

The English ordering flow is intended exclusively for business customers established in the European Union outside Poland.

This ordering channel is intended exclusively for business customers. Statutory consumer withdrawal rights, including the 14-day distance-selling withdrawal right, do not apply to B2B orders.

Seller:

Emel.tech – Patryk Czarnota
Altanka 26J
96-500 Altanka, Poland
EU VAT number: PL8371783845
Email: patryk@emel.tech

Returns

There is no voluntary general right to return a correctly supplied B2B product.

A return may be accepted only if agreed individually in writing before the product is sent back.

Products returned without prior agreement may be refused or sent back at the customer’s cost, subject to mandatory law.

Transport damage

Please inspect the parcel after delivery.

If transport damage is visible:

1. take photos of the packaging and device;
2. request a damage report from the carrier where possible;
3. contact patryk@emel.tech promptly.

A carrier report helps us investigate the issue.

Product issues and complaints

Send a complaint by email to patryk@emel.tech.

Please include where available:

• company name;
• contact details;
• order or invoice number;
• product model and frame color;
• MAC address;
• detailed description;
• photos, video or technical logs;
• requested resolution.

We may ask you to provide additional diagnostic information or return the device after agreeing the shipping procedure.

No separate commercial guarantee

Emel.tech does not provide a separate commercial guarantee for EU B2B orders unless expressly agreed in writing for a particular transaction.

To the extent permitted by applicable law, statutory warranty for defects is excluded for business customers. This exclusion does not apply where it cannot legally be excluded, including fraudulent concealment.

Wallpanel OS and updates

Wallpanel OS is based on Android 14/AOSP and is part of the product.

We provide updates required by the contract or mandatory law. Additional features and development updates may continue beyond that scope, but no fixed feature roadmap or support schedule is guaranteed.

A problem caused solely by incompatible third-party software, unauthorised hardware modification, incorrect power supply, installation error or failure to install a required notified update may fall outside our responsibility, subject to applicable law.

Data on a returned device

Before returning a device, please, where possible:

• back up required data;
• sign out of accounts;
• remove personal data;
• restore factory settings.

We may securely erase the device during diagnostics or preparation for further use.

Contact

Email: patryk@emel.tech