FAQ
Questions and answers
Key information about Wallpanel models, Wallpanel OS, Home Assistant, SIP, mounting and EU B2B purchasing.
Category
Product and models
Product and modelsHow is Wallpanel different from a regular tablet?
Wallpanel is prepared for wall mounting, PoE or DC 12 V power and Home Assistant panel use without unnecessary consumer apps.
Product and modelsHow are Wallpanel S8 and S10 different?
S8 is the most versatile and visually discreet. S10 has a larger screen, higher resolution and a proximity wake sensor around 1 m.
Product and modelsWhat is Wallpanel S5?
Wallpanel S5 is a planned compact portrait panel for entryways, hallways and essential scenes.
Product and modelsIs Wallpanel S5 available?
Wallpanel S5 is a model in preparation. Sales have not started yet and there is no price or notification form.
Category
System and apps
System and appsWhat is Wallpanel OS?
Wallpanel OS is a system based on Android 14/AOSP, prepared for a wall-mounted Home Assistant panel.
System and appsDoes the device include Google Play?
No. Wallpanel OS does not include Google Play or GMS for legal reasons. Apps can be installed via APK, F-Droid and a configured app repository.
System and appsCan I install apps?
Yes. APK installation, F-Droid and a configured app source are supported.
System and appsDoes the system receive OTA updates?
Yes. OTA works in production and can cover the system and apps. Updates required to maintain product conformity are provided for the period required by law. Additional feature development may continue longer, without a guaranteed schedule.
Category
Home Assistant
Home AssistantDoes Wallpanel work with Home Assistant?
Yes. The devices are prepared as wall-mounted control panels for Home Assistant dashboards.
Home AssistantDo I have to use the Home Assistant Companion app?
Not always. You can use an app or a dashboard in the browser, depending on your scenario.
Home AssistantCan I use a dashboard in the browser?
Yes. This is one of the natural use cases for a wall-mounted panel.
Category
SIP and intercom
SIP and intercomDoes Wallpanel support SIP intercoms?
Yes. It supports most intercom systems based on the SIP protocol. Compatibility depends on the specific model and configuration.
SIP and intercomAre audio, video, DTMF and SIP message supported?
Yes. The SIP client supports audio/video calls, DTMF and SIP message.
SIP and intercomCan I open a gate or door from the panel?
These scenarios are supported if the intercom and installation configuration allow it.
Category
Power and mounting
Power and mountingIs PoE required?
No. The devices support PoE and DC 12 V, so the power method depends on your installation.
Power and mountingDoes the device work over Wi-Fi?
Yes. Wi-Fi is available, but for wall installation you should plan stable power and good network conditions.
Power and mountingWhat is included in the box?
The set includes the tablet, mounting frame, flush-mounted box and screws.
Power and mountingDoes S10 have a proximity sensor?
Yes. Wallpanel S10 has a proximity wake sensor around 1 m.
Category
Purchase, shipping and B2B terms
Purchase, shipping and B2B termsCan I buy outside Poland?
EU sales outside Poland are B2B only with an active EU VAT number. Orders are currently handled by email.
Purchase, shipping and B2B termsDo you sell to private customers outside Poland?
EU sales outside Poland are B2B only. Customers without an EU VAT number should contact us because local resellers may exist.
Purchase, shipping and B2B termsDo I need an active EU VAT number?
Yes, for EU B2B sales outside Poland an active EU VAT number is required.
Purchase, shipping and B2B termsDo you ship to the UK?
No. UK and non-EU shipping are not supported.
Purchase, shipping and B2B termsHow long does fulfillment take?
Products may ship quickly from stock or be fulfilled in around 30 days.
Purchase, shipping and B2B termsIs there a commercial guarantee?
No separate commercial guarantee is provided for EU B2B orders unless expressly agreed in writing.
Purchase, shipping and B2B termsCan I return a product?
EU B2B customers have no general consumer withdrawal right. A return requires prior written agreement.
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Ask about a product or installation
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Models
Compare Wallpanel S8, S10 and S5
Review differences in display, power, features and availability before choosing a model.